Wholesale voice and numbers
Wholesale voice termination, origination and DIDs
We terminate your traffic into Colombia and worldwide, deliver inbound calls on Colombian numbers and provide numbering you can resell. All over SIP interconnection with a licensed Colombian operator.
Benefits
Routes we discuss with you
We review route quality using carrier metrics such as ASR and ACD, not promises.
Colombian numbers from an operator
DIDs and toll-free numbers from a licensed operator, ready for you to offer to your customers.
Interconnection on clear terms
Our reference interconnection offer is approved by Colombia’s regulator, the CRC.
What’s included
National and international voice termination
We take your traffic and complete it to fixed and mobile destinations in Colombia and to international destinations.
Colombian fixed and mobile destinations
Termination to fixed and mobile numbers across the country.
International destinations
Outbound routes based on the destinations you need.
Quality tracked with ASR and ACD
Carrier metrics to discuss each route.
Per-destination rate deck
We send rates based on your destinations and traffic.
Terminating a call means completing it to the dialled number. If you are a carrier, reseller or platform whose customers call Colombia, you send us that traffic over SIP and we complete it.
We discuss quality in industry terms: ASR (the share of attempts that end in an answered call) and ACD (average duration of completed calls). We review each route with you using those metrics.
Voice origination in Colombia
Calls placed to your Colombian numbers are delivered to your network or platform over SIP.
Origination is the reverse of termination: someone in Colombia dials a number we assigned to you and we hand that call to your infrastructure. Your customers get a local presence without building a network in the country.
Inbound calls to your platform
We deliver traffic to your switch, PBX or platform.
Local presence for your customers
Colombian numbers so callers reach them as a local business.
Pairs with termination
Inbound and outbound under the same agreement.
Related
Wholesale voice trunks
SIP connections built for carrier traffic: your switch or SBC to ours, configured together with your engineering team.
A wholesale trunk is not the trunk a business uses to connect its phone system. Here we agree on interconnection, routing, number formats, capacity and traffic reconciliation between carriers.
If you need to connect your company’s own phone system, see our SIP Trunking page instead.
Switch-to-switch interconnection
SIP between your equipment and ours, with agreed IPs and parameters.
Capacity based on your traffic
We size the connection to what you carry and forecast.
CDR-based reconciliation
Call detail records to reconcile traffic between both parties.
Wholesale international long distance
International long distance for carriers and platforms sending traffic from Colombia to the rest of the world.
If your operation originates calls in Colombia to international destinations, we offer international routes priced per destination over the same SIP connection you use for the rest of your traffic.
Per-destination pricing
International rate deck based on the countries you serve.
Same interconnect
No separate connection needed for international traffic.
Route monitoring
We review ASR and ACD per destination with you.
Colombian DIDs
Colombian geographic numbers for you to assign to your customers and receive their calls on your platform.
A DID (direct inward dialling number) delivers calls straight to your system. We provide Colombian numbers from a licensed operator for you to offer under your brand, together with origination.
Geographic numbers
Numbers with the area codes you need, subject to availability.
Built for resale
Assign them to your end customers within your own offer.
Delivered over SIP
Calls arrive at your switch or platform.
International DIDs
Numbers in other countries for your customers, delivered over your existing connection.
If your customers need a presence outside Colombia, we arrange numbers in other countries by destination and number type. We check availability and each country’s requirements with you before committing to delivery.
Presence beyond Colombia
Local numbers in other countries for your customers.
Requirements up front
We tell you which documents each country requires before activation.
One connection
Delivered over the same interconnect as your Colombian DIDs.
Numbers in multiple countries, subject to availability by country and number type and to each country’s regulatory requirements (which may include end-user identification and address).
Toll-free (01 8000) numbers for resellers
Colombian toll-free numbers you can include in your offer and provide to your business customers.
With a 01 8000 number the call is free for the caller and the business holding the line pays for it. We provide the numbers and their routing so you can resell them without holding the numbering assignment yourself.
Free for the caller
From fixed and mobile phones in Colombia.
Routed to your platform
Calls reach your switch or your customer’s platform.
Part of your offer
Add it to your catalogue alongside DIDs and minutes.
Step by step
How it works
Share your destinations and traffic
What you need to terminate or originate, where, and the expected volume.
Receive the rate deck and technical parameters
Per-destination rates and interconnection details: IPs, codecs and number format.
We test the route
We set up the trunk with your team and place test calls before going live.
We track quality with you
We review ASR, ACD and CDR reconciliation, and adjust routes and destinations.
By profile
Who it’s for
Carrier
Carriers and resellers that need to terminate into Colombia, originate on Colombian numbers or add toll-free to their offer.
Integrator
Communications platforms that need Colombian numbers and minutes behind their product.
Enterprise
BPOs, contact centers and collection agencies with high inbound or outbound call volumes.
In practice
Use cases
International carrier terminating into Colombia
Sends its traffic to Colombian fixed and mobile numbers and tracks route quality with ASR and ACD.
VoIP platform selling Colombian numbers
Assigns Colombian DIDs and toll-free numbers to its customers and receives the calls on its switch.
Contact center running outbound campaigns
Uses a wholesale trunk for its campaigns, with the recipient consent required by Colombian Law 2300 of 2023.
Collection agency
Runs collection calls at scale over reviewed routes, respecting the time windows and consent rules set by Colombian Law 2300 of 2023.
Industries
Pricing
Wholesale Voice & Numbers pricing
Pricing depends on what you need. Tell us about your case and we’ll send you a quote for your operation.
Frequently asked questions
What is the difference between termination and origination?
Termination completes your outbound calls to the dialled number. Origination delivers to you the calls others place to the numbers we assign you.
What do ASR and ACD mean?
ASR is the percentage of call attempts that are answered. ACD is the average duration of completed calls. Together they show how a route is performing.
How do I get your rates?
Request them with your destinations and estimated traffic. We send you a rate deck with the per-destination rates that apply to you.
Is this trunk suitable for my company’s phone system?
This page covers carrier traffic. To connect your company’s phone system, see our SIP Trunking page.
Which countries do you cover with international DIDs?
It depends on the country and number type, and each country has its own regulatory requirements. Tell us which countries you need and we will confirm availability and requirements.
Technical details
For your technical team.
- Signalling
- SIP
- Connection
- Switch or SBC to switch, with agreed IPs and parameters
- Codecs
- Agreed during trunk setup
- Quality metrics
- ASR and ACD per route and destination
- Reconciliation
- Call detail records (CDRs)
- Numbering
- Colombian DIDs, international DIDs and toll-free
- Rates
- Per-destination rate deck, on request
Can’t find your question?
An advisor reviews your case and gets back to you.
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Tell us what you need
An advisor reviews your case and gets back to you with a proposal built around your operation.