Microsoft Teams calling
Microsoft Teams calling in Colombia
We design and implement Direct Routing so your team can make and take calls to landlines and mobiles from Teams, using your numbers over our SIP trunks.
Benefits
Teams becomes your phone
Your team calls customers and suppliers from the app they already work in.
Your numbers, in Teams
Colombian geographic and 01 8000 numbers, assigned to each user or department.
A carrier trunk
The path to the public network is our own SIP trunk, through our own connection with other carriers.
What’s included
Microsoft Teams Direct Routing
We design the connection between your Microsoft Teams and the public phone network using Direct Routing and our SIP trunks.
SBC design
A Direct Routing-compatible SBC, in the cloud or on site.
Voice routing
National and international dialing policies per user or group.
SIP trunk
Channels sized to your user base.
Continuity
Forwarding and alternate routes if a component fails.
Direct Routing is Microsoft’s model for connecting Teams Phone to a carrier through a session border controller (SBC). We design that architecture: the SBC, the SIP trunk, the voice routes and your organization’s dialing policies.
The SBC can run in the cloud or on your own infrastructure, depending on your network and continuity requirements. We decide it together during design.
Assessed for each project.
Numbers in Teams
We plan how your numbers reach Teams: new Colombian geographic numbers or the ones you already have with Hablame.
Each user can have a direct number, and main lines (reception, sales, support) can land on Teams call queues or auto attendants. We define with you which number goes to each user or department and the activation order, so service isn’t interrupted.
Local numbers nationwide
A direct number per user or department.
Queues and auto attendant
Main lines land on Teams call queues.
Toll-free lines
Your toll-free line can ring in Teams too.
Assessed for each project.
How we implement Teams calling
A phased project: assessment, design, a pilot with a group of users and rollout to the rest of the organization.
We work with your IT team or your Microsoft partner. We review the Teams Phone licenses you already have, your network and your numbers, and agree on the plan before moving a single number.
Assessment
Licensing, network, users and current numbers.
Design
Architecture, voice routes and numbering plan.
Pilot
A user group validates the experience.
Rollout
Phased activation and support.
Assessed for each project.
Step by step
How it works
Assessment
We learn how many users will call from Teams and which numbers they use today.
Design
We define the SBC, trunk, routes and numbering plan.
Pilot
We test with a group before reaching the whole organization.
Rollout and support
We go live in phases and support you in operation.
By profile
Who it’s for
Mid-sized company
If your company already runs on Microsoft 365, Teams can replace desk phones.
Enterprise
Unified telephony in Teams across sites, with continuity by design.
Integrator
If you’re a Microsoft partner, we bring the trunk and the voice design to your projects.
In practice
Use cases
Retiring the on-site PBX
Extensions move to Teams and the old PBX is phased out.
Mobile sales teams
Sales reps call with their business number from Teams on their phone.
Multiple sites in Teams
Each site with its local number, all on the same platform.
Industries
Pricing
Microsoft Teams Calling pricing
Pricing depends on what you need. Tell us about your case and we’ll send you a quote for your operation.
Frequently asked questions
What do I need to call from Teams?
Microsoft Teams Phone licenses for the users who will make calls, an SBC and a SIP trunk to the public network. We design the SBC and the trunk; you get the licenses from Microsoft or your partner.
Do you offer Operator Connect?
Our approach is based on Direct Routing. If your organization is weighing another connection model, we’ll review the options with you.
How long does implementation take?
It depends on the number of users, sites and numbers. We estimate it after the assessment, with a phased plan.
Can I keep my PBX while migrating?
Yes. It’s common to run the existing PBX and Teams side by side during migration, moving users in groups.
Technical details
For your technical team.
- Model
- Microsoft Teams Direct Routing
- Customer prerequisite
- Microsoft Teams Phone licenses for calling users
- Voice edge
- Direct Routing-compatible SBC, cloud or on-premises
- PSTN connectivity
- Hablame SIP trunk
- Numbers
- Colombian local numbers nationwide and toll-free 01 8000
Can’t find your question?
An advisor reviews your case and gets back to you.
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Tell us what you need
An advisor reviews your case and gets back to you with a proposal built around your operation.