AI for customer conversations
AI voice and chat agents for your business, in Spanish
We design agents that talk over voice, WhatsApp or chat, query your systems and hand off to a person when the case calls for it. We build them on Hablame voice and messaging.
Benefits
Service after hours
Customers handle routine requests any time, on the channel they prefer.
A human when it matters
The agent hands off with full context, so nobody repeats their case.
Supervised, with clear rules
We define with you what it can do, what it cannot and how its work is reviewed.
What’s included
AI agents for customer service
We design AI agents that understand what customers ask, query your systems and complete tasks rather than just reply.
Natural language
Understands questions in your customers’ own words.
Actions in your systems
Reads and writes to CRM, ERP or calendars through APIs.
Knowledge base
Answers from your approved policies and documents.
Human handoff
Hands the case, with summary and history, to the right agent.
An AI agent can check an order status, book an appointment or log a request in your CRM. It works only with the information and actions you authorize.
We connect it to WhatsApp, web chat, SMS or voice, and to your human agents’ inbox for handoff.
Custom solution, assessed for each project. On WhatsApp and other third-party channels, subject to each platform’s policies, eligibility and availability.
AI voice agents (voicebots)
We can build agents that answer or place calls, speak Spanish and transfer to your team when appropriate.
The voice agent answers on your main line, toll-free or local number, replacing rigid IVR menus with a conversation. It runs over our trunks, with no middleman on the voice path.
For outbound calls such as reminders or collections, it is used only with recipient consent (Colombian Law 2300 of 2023) and identifies itself as an automated assistant.
Speech recognition
Understands spoken answers, not just keypresses.
Inbound calls
Answers, identifies intent and resolves or routes.
Outbound calls
Consent-based confirmations and reminders.
Live transfer
Transfers the call with a case summary.
Assessed for each project. Recognition quality depends on audio, vocabulary and use case, and is validated in a pilot.
Voice and text bots
For predictable flows we design rule-based bots: menus, forms and fixed answers that are simple to maintain.
Not everything needs AI. A bot with clear options can handle balance checks, opening hours or request intake. Where it helps, we pair it with an AI agent for anything off-script.
Guided flows
Menus and buttons with predictable answers.
Data capture
Collects information and sends it to your systems.
Text and voice
WhatsApp, web chat, SMS or voice menu.
Assessed for each project. On third-party channels, subject to each platform’s policies, eligibility and availability.
Step by step
How it works
Pick the use case
We start with one concrete process, its common questions and its limits.
Set rules and data
We agree on what data the agent uses, which actions it may take and when it hands off.
Build and integrate
We connect the agent to your channels, phone lines and systems.
Supervised pilot
Your team reviews real conversations and we adjust before scaling up.
Run and improve
Regular quality reviews, new topics and rule updates.
By profile
Who it’s for
Small business
A WhatsApp or website bot that answers routine questions and passes you the cases that need a person.
Mid-sized company
Agents that cover after-hours and log every request in your CRM.
Enterprise
Voice and text agents built into your contact center, with oversight and per-process rules.
Developer
We connect the agent to your APIs so it can read and act with scoped permissions.
In practice
Use cases
Customer service
Order status, procedures and FAQs, with handoff to an agent for complex cases.
Sales and lead qualification
The agent asks the right questions and hands a qualified lead to your sales team.
Consent-based collections
Reminders and payment arrangements with recipient consent, within the hours set by Law 2300 of 2023.
Appointment scheduling
Books, confirms or reschedules appointments by voice or WhatsApp against your calendar.
First-line technical support
Guided troubleshooting and ticket creation before escalating to a technician.
Industries
Comparison
AI agent vs. conversational assistant vs. traditional automation
Three ways to automate conversations. Often the best answer combines them.
How it understands customers
- AI agent
- Natural language, with conversation context
- Conversational assistant
- Predefined intents and sample phrases
- Traditional automation
- Buttons, keypresses or exact keywords
What it can do
- AI agent
- Query systems and perform authorized tasks
- Conversational assistant
- Answer and guide through designed flows
- Traditional automation
- Follow a fixed script
Off-script questions
- AI agent
- Handles them within the limits you set
- Conversational assistant
- Recognizes them if anticipated
- Traditional automation
- Transfers them or cannot handle them
Setup effort
- AI agent
- Higher: integrations, rules and a supervised pilot
- Conversational assistant
- Medium: intent and flow design
- Traditional automation
- Lower: menus and fixed answers
Control and predictability
- AI agent
- Requires oversight and conversation review
- Conversational assistant
- High within designed flows
- Traditional automation
- Full: always answers the same way
Best for
- AI agent
- Varied cases that require lookups and actions
- Conversational assistant
- Frequent topics with few variations
- Traditional automation
- Simple, repetitive processes
Indicative comparison: the right approach is defined for each project.
Pricing
AI Agents & Bots pricing
Pricing depends on what you need. Tell us about your case and we’ll send you a quote for your operation.
Frequently asked questions
Will the AI agent replace my staff?
Its role is to handle repetitive work and prepare cases. Sensitive or complex situations go to a person with full context.
What if the agent does not know the answer?
We set rules so it recognizes its limits and hands off to your team instead of improvising. Those rules are tuned during the pilot.
How is customer data protected?
The agent only uses the data and actions you authorize, and processing is designed under Colombian Law 1581 of 2012 and your privacy policy.
Can I have a WhatsApp chatbot?
Yes, through the WhatsApp Business API, subject to the platform’s policies, eligibility and availability.
Will customers know they are talking to AI?
We recommend the agent identifies itself as automated and always offers the option to speak with a person.
Technical details
For your technical team.
- Channels
- Voice, WhatsApp, web chat and SMS, per platform
- Language
- Spanish; other languages per project
- Voice
- Over Hablame SIP trunks
- Integration
- APIs and webhooks to CRM, ERP, calendar or help desk
- Human oversight
- Conversation review, handoff rules and action limits
- Personal data
- Processing under Colombian Law 1581 of 2012 and your policy
Can’t find your question?
An advisor reviews your case and gets back to you.
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Software & Platforms
Tell us what you need
An advisor reviews your case and gets back to you with a proposal built around your operation.