Toll-free numbers
Toll-free numbers in Colombia (01 8000)
A toll-free line so customers can call you at no cost from anywhere in Colombia, routed to your PBX, your contact center or your team’s mobiles.
Benefits
Free for the caller
Your customers don’t pay for the call, from a landline or a mobile. Your company covers the cost of answering it.
One number nationwide
The same number works in every region, with no area codes or city-specific numbers.
Straight from a carrier
Hablame is a telecom public service company: your line doesn’t depend on resellers.
What’s included
What a toll-free number is and how it works
It’s a reverse-charge number: the caller pays nothing, and the company that owns the line covers the cost of the calls it receives.
From landlines or mobiles
Customers call free from any phone in Colombia.
A professional image
A recognizable number that signals service and accountability.
Call reports
Calls received, duration and peak hours.
“01 8000” is how everyone in Colombia knows the country’s toll-free numbering, whose official prefix is 01-800. Numbers are dialed as 01 8000 followed by the assigned digits, and people instantly recognize them as free customer lines.
When someone dials your number, the call enters the carrier’s network and reaches whatever destination you choose: a PBX, a contact center, a group of mobiles or an auto attendant. At the end of each period you see how many calls you received and how long they lasted.
Colombian toll-free lines are national: they take calls from within Colombia. If you have customers abroad, you can add international numbers.
How to get a toll-free number in Colombia
You get your toll-free number through a licensed telecom carrier. With Hablame it takes four steps, and our team guides you through the requirements that apply to your company.
1. Tell us about your operation
Who will answer, during which hours and how many calls you expect.
2. Get your proposal
It covers routing and the requirements that apply to your company.
3. We assign and configure
We assign the number and set up where calls go.
4. We test and go live
We verify calls from landlines and mobiles before you publish it.
Companies don’t apply for toll-free numbering on their own: a licensed telecom carrier assigns it. As a licensed carrier, Hablame provides the line, configures it on its network and stands behind it.
Before activation we tell you exactly what company information and documents we need for your case. No guesswork: we lay it out at the start.
Requirements depend on your company and current regulations; we confirm them in your proposal.
Routing to your PBX, contact center or mobiles
You decide where your toll-free line rings and how calls are distributed.
To your PBX
Over a SIP trunk to your IP PBX.
To your contact center
Straight to the platform your agents use.
To mobiles
For small teams or out-of-office coverage.
Auto attendant
“Press 1 for sales, 2 for support.”
Time-based rules
Different destinations in and out of business hours.
The line can land on your PBX, on your contact center’s trunk or on your team’s mobiles. If you don’t have a phone system yet, we connect it to a cloud PBX with an auto attendant and queues.
You can route by time of day (business or after hours), by menu option (sales, support, billing) or by site, and change the rules whenever your operation needs.
Step by step
How it works
Your customer dials your toll-free number
From a landline or mobile, anywhere in Colombia, at no cost.
The call enters our network
We receive it through our interconnection with other carriers.
Your routing rules apply
Menu, time of day or site: the call goes where you decided.
Your team answers
On the PBX, contact center or mobile, and you see the call report.
By profile
Who it’s for
Small business
A nationwide line that rings on your mobiles or a cloud PBX, without building a contact center.
Mid-sized company
Nationwide service with an auto attendant and queues per department.
Enterprise
Customer service lines routed to your contact center over SIP trunks.
Carrier
If you resell toll-free lines, see our wholesale offer.
In practice
Use cases
Customer service line
One national number for complaints, claims and support.
Sales line
Your campaigns invite people to call for free, and calls reach your sales team.
Appointment line
Patients or users book appointments without paying for the call.
Citizen service line
A free number for procedures and guidance.
Industries
Pricing
Toll-Free Numbers pricing
Pricing depends on what you need. Tell us about your case and we’ll send you a quote for your operation.
Frequently asked questions
How do I get a toll-free number for my company?
Through a licensed telecom carrier. With Hablame, you tell us about your operation, we send a proposal with the requirements that apply to your company, we assign and configure the number, and we activate it after testing.
Who pays for a call to a toll-free number?
The company that owns the line. For callers on a landline or mobile in Colombia, the call is free.
How much does a toll-free number cost?
It depends on your call volume and the routing you need. We send you a proposal with the details for your operation.
How do people dial a toll-free number in Colombia?
They dial 01 8000 followed by the number’s digits, the same way from a landline or a mobile.
Can people call a Colombian toll-free number from abroad?
No. Colombian toll-free numbering is national. If you serve customers in other countries, we can add international numbers that ring at the same destination.
Can I answer the line on mobiles?
Yes. You can route it to one or more mobiles, to your PBX or to your contact center, and change the destination whenever you need.
Technical details
For your technical team.
- Numbering
- Colombian toll-free numbering 01-800, known as 01 8000
- Call origin
- Landlines and mobiles in Colombia
- Who pays
- The company that owns the line
- Destinations
- IP PBX, cloud PBX, contact center or mobiles
- Routing
- By time of day, menu option or site
- Reporting
- Calls received and duration
Can’t find your question?
An advisor reviews your case and gets back to you.
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Tell us what you need
An advisor reviews your case and gets back to you with a proposal built around your operation.