Automated calls and IVR
Automated voice calls and IVR in Colombia
Voice campaigns for advertising, reminders and confirmations: they call your contact list with a prerecorded message, capture keypad responses and connect people to your team when needed.
Benefits
Reach many people at once
One message to your whole contact list, without tying up your team dialing one by one.
Responses you can act on
Recipients confirm, reschedule or ask for an agent by pressing a key.
With consent, at the right time
Campaigns scheduled within permitted hours and to contacts who agreed to be called.
What’s included
Prerecorded voice broadcasts
Upload your audio and contact list, schedule the campaign, and the platform calls and plays your message when people answer.
Contact upload
From a file or via API.
Your own audio
The call plays the file you upload.
Scheduling
Hours, dialing pace and retries.
Per-call results
Status and duration of each attempt.
Record the message in your brand’s voice and set the schedule, dialing pace and retries. When it’s done, you get each call’s outcome: answered, unanswered or busy.
Only contacts who have given consent are called, in line with Colombia’s Law 2300 of 2023 and the calling hours it sets.
Phone surveys and IVR
Interactive calls where recipients respond on their keypad: confirm, rate or ask to speak with an agent.
Build the call flow with a menu: “press 1 to confirm your appointment, 2 to reschedule.” Every response is logged and can transfer the call to your team.
Keypad responses
Confirmations, ratings and choices.
Transfer to an agent
Connect to your team when the customer asks.
Survey results
Consolidated answers for your analysis.
Integration
Push responses to your CRM or system.
Surveys are run with the recipient’s consent (Law 2300 of 2023).
Text-to-speech
We can configure your project so messages are generated from text, with each contact’s data, without recording audio for each person.
We design campaigns where the message adapts to each recipient: name, appointment date or amount due. We choose the voice engine with you and configure it for your use case.
Messages from text
No recording for each campaign.
Personalization
Each contact’s data inside the message.
Per-project setup
Voice engine and language set with you.
Assessed for each project.
Related
Step by step
How it works
Upload your contacts
Only those who agreed to be contacted, from a file or via API.
Prepare your message
Your audio and, for interactive calls, the keypad menu.
Schedule the campaign
Within permitted calling hours, with pace and retries.
Review the results
Each call’s status and the responses received.
By profile
Who it’s for
Small business
Appointment or payment reminders without someone dialing all day.
Mid-sized company
Confirmation campaigns and satisfaction surveys with measurable results.
Enterprise
Voice campaigns integrated with your CRM and contact center.
Developer
Trigger calls from your system via API and receive the results.
In practice
Use cases
Marketing and advertising
Announce promotions, launches and events with a voice message, only to people who agreed to receive advertising and within permitted calling hours.
Appointment confirmation
Patients confirm or reschedule with one key, reducing no-shows.
Payment reminder
A courteous reminder before or after the due date, within permitted hours.
Satisfaction survey
After a purchase or service, customers rate it by pressing a key.
User notices
Planned outages, schedule changes or deliveries.
Industries
Pricing
Automated Calls & IVR pricing
Pricing depends on what you need. Tell us about your case and we’ll send you a quote for your operation.
Frequently asked questions
Do I need consent from the people I call?
Yes. Colombia’s Law 2300 of 2023 protects consumers from unauthorized contact and sets calling hours for collections and sales outreach. Your list must include only people who agreed to be contacted, and campaigns are scheduled within permitted hours.
Can I use my own audio?
Yes. You upload the file and the call plays it as is when the person answers.
Can recipients reach someone on my team?
Yes. You can add a menu option that transfers the call to your service line.
Can I trigger calls from my own system?
Yes. You can upload contacts and launch campaigns via API, and receive the results in your system.
What if I want an assistant that holds a conversation?
For natural-language conversations, see our AI voice agents, which we design for each project.
Technical details
For your technical team.
- Contact sources
- File upload or API
- Message
- Prerecorded audio; text-to-speech per project
- Interaction
- Keypad (DTMF) responses and transfer to an agent
- Scheduling
- Calling hours, dialing pace and retries
- Results
- Per-call status and responses, exportable or via API
- Compliance
- Consent and calling hours under Law 2300 of 2023
Can’t find your question?
An advisor reviews your case and gets back to you.
You may also like
SMS, automated call and number verification APIs
Integration & APIs
AI voice agents (voicebots)
AI Agents & Bots
Preferences and consent management
Campaigns, Orchestration & Data
Tell us what you need
An advisor reviews your case and gets back to you with a proposal built around your operation.