Telecom Projects
Custom telecom projects and integration
We design projects where telephony, the contact center and the network have to work with your systems. It is what a software firm alone cannot offer: besides building the software, we are the operator.
Benefits
Operator and developer in one
Voice, numbers, connectivity and software are designed by the same team, with no responsibility split across vendors.
End-to-end design
From the link at your site to your agent’s screen, the project is designed as a whole.
Technical and regulatory feasibility
As a licensed Colombian operator we know the numbering and interconnection requirements, and we assess them before committing to the project.
What’s included
CRM-integrated telephony: CTI and click-to-call
We design the link between your phone system and your business systems: one-click calling, knowing who is calling, and logging every call where your team works.
Click-to-call
Calls from the customer record, without dialing.
Caller identification on inbound calls
The customer record pops up before answering.
Call logging in the CRM
Every call is added to the customer history.
Data-driven routing
Calls go to the team or agent your system indicates.
CTI (computer telephony integration) connects your phone system to your CRM. When a call comes in, your agent sees the customer record; when placing one, they dial with a click from that same record.
We can build it on Hablame Cloud PBX or SIP trunks, and we assess whether it can be done with the phone system you already have.
Assessed for each project: it depends on your phone system and on what your CRM allows.
Custom contact center
We design your contact center around your operation, from voice and numbers to service rules and integration with your systems.
When an off-the-shelf contact center does not fit the way you serve customers, we can build one that does: voice over Hablame SIP trunks, local or toll-free (01 8000) numbers, your own queues and rules, and data from your systems on the agent’s screen.
If your project includes digital channels, we assess them as part of it.
Operator-grade voice and numbers
Hablame SIP trunks, local numbers and 01 8000 toll-free lines.
Your own queues and rules
Designed around your hours, teams and case types.
Your data on the agent’s screen
Integration with your CRM or business systems.
Operational reporting
The metrics your team needs to manage.
Assessed for each project. Outbound campaigns require the recipient’s consent under Colombian law (Ley 2300 of 2023); WhatsApp and other third-party channels are subject to each platform’s policies, eligibility and availability.
Networks and connectivity designed for your operation
We design connectivity for operations that do not fit a standard plan: multiple sites, remote locations, kiosks or specific link requirements.
We combine dedicated internet access, site-to-site links and remote connectivity into a design that reflects how your company operates, and connect it with the voice and applications that run on top.
Connected sites
Site-to-site links sized to your operation’s traffic.
Remote sites and kiosks
Using the technology that suits each location.
Network, voice and applications together
Designed within the same project.
Assessed for each project: technology and coverage depend on each location.
Step by step
How it works
Discovery
We learn your operation: sites, current telephony, systems and how you serve customers.
Feasibility study
We assess the technical, regulatory and commercial side. If the project is not feasible, we tell you.
Design
Network, voice and integration in one design, with scope, timelines and cost in writing.
Implementation and pilot
We launch with a limited set of sites or agents and fine-tune before rolling it out further.
Operations and support
We support the live operation under the terms agreed in the contract.
By profile
Who it’s for
Mid-sized company
To connect your phones to your CRM so your sales or service team works from a single screen.
Enterprise
For contact centers and multi-site networks where voice, connectivity and systems have to be designed together.
Carrier
For voice or connectivity projects that complement your network. Interconnection and wholesale services are under Wholesale.
Integrator
To deliver telephony or contact center projects to your clients with an operator that also builds.
In practice
Use cases
A sales team calling from the CRM
Click-to-call with every call logged automatically against the opportunity.
A service line that recognizes the caller
The call comes in on your 01 8000 toll-free line, the customer is identified and reaches an agent with their record already open.
A contact center with its own rules
Queues by case type and schedule, with data from your systems on screen.
A network for field operations
Main offices, remote points and kiosks connected under one design.
Industries
Pricing
Custom Telecom Projects pricing
Pricing depends on what you need. Tell us about your case and we’ll send you a quote for your operation.
Frequently asked questions
What is CTI integration?
It is the connection between your phone system and your business systems. It lets agents call with one click from the CRM, see the customer record when they call in, and log every call automatically.
Can I keep my current phone system?
It depends on the system and what it allows to integrate. We assess it in the feasibility study and, if it is not possible, suggest alternatives such as Cloud PBX.
Why an operator rather than a software firm?
Because in these projects the network and voice are part of the solution. With Hablame, the team designing the integration also runs the telephony and connectivity it depends on.
How much does a project cost?
It depends on scope. We quote after discovery and the feasibility study.
Technical details
For your technical team.
- Telephony
- Hablame Cloud PBX or SIP trunks, or your current phone system subject to assessment
- Numbers
- Colombian local numbers and 01 8000 toll-free
- CTI integration
- With your CRM or systems, where they offer an integration method
- Connectivity
- Dedicated internet access, site-to-site links and remote site connectivity
- Operator status
- Telecom public service company since 2009, with an interconnection offer approved by the regulator (CRC)
- Support
- Scope, channels and hours agreed in the contract
Can’t find your question?
An advisor reviews your case and gets back to you.
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Tell us what you need
An advisor reviews your case and gets back to you with a proposal built around your operation.