Cloud PBX
Cloud PBX and hosted PBX in Colombia
Extensions, auto attendant, call queues and Colombian numbers for your whole company, without buying or maintaining an on-site PBX.
Benefits
No PBX in your office
The PBX runs in the carrier’s cloud. You just connect IP phones, computers or mobiles.
Your extension, wherever you are
Answer and transfer calls from the mobile app or softphone, at the office, at home or on the road.
You control how calls flow
Adjust extensions, business hours, menus and queues from the portal, with no site visit.
What’s included
What your cloud PBX includes
Everything a business phone system does, configured for your operation and managed from the portal.
Extensions
One per person or desk, with internal dialing across sites.
Softphone and mobile app
Your business number on your computer and your mobile.
Auto attendant and IVR
“Press 1 for sales, 2 for support”, with time-of-day rules.
Call queues
Distribute calls across your team so none are missed.
Voicemail to email
Get voice messages as audio files in your inbox.
Call recording
For quality, auditing or training, when your operation needs it.
Each team member gets an extension with voicemail, transfers and call waiting. Inbound calls go through an auto attendant and reach the right queue based on business hours or caller type.
Exact features and configuration are confirmed in the proposal for your company.
Numbers and calling
Your PBX makes and takes calls on Colombian geographic numbers, toll-free 01 8000 lines and international numbers.
Pick a number with the area code of the city where you want a presence, add a toll-free line so customers call you for free, and enable national and international calling for your team.
Local numbers nationwide
A local presence across Colombia’s regions.
Toll-free 01 8000
Free calls for anyone calling you from Colombia.
Long distance
National and international calls from your PBX.
Migration to the cloud
We move your current phone system to the cloud, with your extensions, menus and schedules.
We review how your current PBX works, replicate extensions, menus and schedules, assign the Hablame numbers you need and plan the cutover so your team keeps answering without interruption.
Assessment
Inventory of extensions, numbers and call flows.
Your numbers on the PBX
Local and 01 8000 numbers connected to your menus and queues.
Planned cutover
An agreed date and time, with tests before and after.
Step by step
How it works
Tell us about your operation
People, sites, numbers and how calls are handled today.
We design your PBX
Extensions, menus, queues and schedules that fit your company.
We configure and test
We set up the PBX and verify inbound and outbound calls.
You go live
Your team installs the app or plugs in their phones and starts calling.
By profile
Who it’s for
Small business
A professional phone system with no hardware, a local number and an auto attendant from day one.
Mid-sized company
All your sites and remote staff on one PBX, with queues per department.
Enterprise
A PBX for departments or subsidiaries that need autonomy, connected to the rest of your telephony.
In practice
Use cases
Hybrid team
The same extension rings on the desk phone and the mobile app, at the office or at home.
Many sites, one PBX
Sites call each other by extension, and each one has its own local number.
Organized customer service
An auto attendant and queues that send each call to the right team.
Industries
Pricing
Cloud PBX pricing
Pricing depends on what you need. Tell us about your case and we’ll send you a quote for your operation.
Frequently asked questions
What is a cloud PBX?
It’s a phone system that runs in the carrier’s cloud instead of on hardware in your office. It does the same things (extensions, menus, queues, transfers) and you manage it online.
Do I need to buy phones?
Not necessarily. You can use the desktop softphone or the mobile app. If you prefer desk phones, any SIP-compatible IP phone works.
How many simultaneous calls can I have?
It depends on the number of channels you subscribe to. The channel calculator on our SIP trunking page gives you an estimate, and we fine-tune it in the proposal.
What if my office internet goes down?
The PBX keeps running in the cloud: you can forward calls to mobiles or another site, and remote staff keep answering from the app.
Technical details
For your technical team.
- Protocol
- SIP
- Endpoints
- SIP-compatible IP phones, softphone and mobile app
- Management
- Web portal for extensions, menus, queues and schedules
- Numbers
- Colombian local numbers nationwide, toll-free 01 8000 and international
- Requirement
- A stable internet connection at each site or desk
Can’t find your question?
An advisor reviews your case and gets back to you.
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Tell us what you need
An advisor reviews your case and gets back to you with a proposal built around your operation.