Solutions by need
Communication solutions for what you need to solve
Start from the problem, not the product. For each need we show which services we combine and link you to the exact section of each one.
If your case doesn’t fit any of these needs, we solve it with custom development.
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What do you need?
Answer three questions and we’ll suggest where to start.
Business telephony
- Telephony
The challenge
Your team needs extensions, business numbers and a customer line without relying on aging on-premise hardware.
How we solve it
We give you a cloud PBX or connect the system you already have through SIP trunking. We add Colombian landlines and your toll-free number. If your team works in Microsoft Teams, we design the telephony integration.
Contact centers
- Telephony
The challenge
Your service or sales operation handles high call and conversation volumes and needs to route them, measure them and miss none.
How we solve it
We connect your contact center to the network with SIP trunks and route your toll-free number to your agents. On that foundation we design the routing, the dialer and the AI voice agents your operation needs.
Multi-site companies
- Internet & Connectivity
- Telephony
The challenge
Your sites need to share systems, telephony and internet at the same quality, without a patchwork of networks in each city.
How we solve it
We link your sites with dedicated circuits and give them fiber internet. Over that network, a single cloud PBX serves every site. If you need site-to-site VPN, we design it for your network.
Remote operations
- Internet & Connectivity
- Telephony
The challenge
You run camps, farms, worksites or service points where fixed networks don’t reach, yet you still need internet and voice.
How we solve it
We bring internet to remote sites, by satellite where needed, and deploy connectivity kiosks. Over that link, your team uses the cloud PBX as if it were at the office. We design backup links and assess IoT telemetry for your project.
International presence
- Telephony
The challenge
You want customers abroad to reach you on a local number and your team to call internationally without unpredictable costs.
How we solve it
We provide numbers in multiple countries, subject to availability by country and number type and to each country’s regulatory requirements (which may include end-user identity and address). Those numbers ring on your cloud PBX and your outbound calls go over international long distance.
Sales
- Customer Communications
- Custom Development
The challenge
Your sales team needs to reach more prospects, follow up and log every touchpoint in the CRM.
How we solve it
We send SMS campaigns with trackable short links and messages over WhatsApp, subject to the platform’s policies, eligibility and availability. We integrate those channels with your CRM and design the dialer for your sales team.
Customer service
- Telephony
- Customer Communications
The challenge
Your customers reach out by phone, chat and messaging, and conversations end up scattered across people and tools.
How we solve it
We give you a toll-free number routed to your team and support over WhatsApp, subject to the platform’s policies, eligibility and availability. We design the inbox that brings channels together and the AI agents that handle repetitive requests.
Notifications, billing and payments
- Customer Communications
- Custom Development
The challenge
Your customers need timely notice of payments, invoices, shipments and account changes, and you need to know the message arrived.
How we solve it
We send alerts by transactional SMS and transactional email, with delivery events posted back to your systems. We design automatic fallback to another channel when the first one doesn’t deliver.
Collections
- Telephony
- Customer Communications
The challenge
You need to remind many debtors, make paying easy and respect the contact hours and consent the law requires.
How we solve it
We combine prerecorded voice calls, SMS with a short payment link and messages over WhatsApp, subject to the platform’s policies, eligibility and availability. Every contact requires the recipient’s consent (Colombian Law 2300 of 2023), and we design consent management for your portfolio.
Authentication and security
- Customer Communications
The challenge
You need to confirm that whoever signs in or pays is really your customer, without slowing sign-up or opening the door to fraud.
How we solve it
We send one-time passcodes by SMS and check mobile numbers before you rely on them. We design fraud prevention rules and assess network APIs such as SIM swap detection.
Appointment confirmations
- Customer Communications
- Telephony
The challenge
Unconfirmed appointments leave empty slots and force your staff to call patients or customers one by one.
How we solve it
We send the reminder by SMS or over WhatsApp, subject to the platform’s policies, eligibility and availability, and the customer confirms or cancels by replying. For those who don’t read messages, a prerecorded voice call; we also design AI voice agents that reschedule.
Loyalty and campaigns
- Customer Communications
The challenge
You want to re-engage customers with timely, relevant messages rather than blasts that get ignored.
How we solve it
We run campaigns over SMS, email and WhatsApp, subject to the platform’s policies, eligibility and availability. We design the journeys that decide which message each customer gets and when.
Satisfaction surveys
- Telephony
- Customer Communications
The challenge
You need to know what customers think after each purchase or interaction, with enough responses to act on.
How we solve it
We run IVR surveys, where customers answer with their keypad, and two-way SMS surveys. We also send them by email and over WhatsApp, subject to the platform’s policies, eligibility and availability.
Mass outreach
- Customer Communications
- Telephony
The challenge
You need to reach large audiences quickly, on the channel each person actually responds to.
How we solve it
We combine bulk SMS, prerecorded voice calls and bulk email, always with the recipient’s consent (Colombian Law 2300 of 2023). We design the orchestration that schedules sends and retries on another channel.
Automated customer service
- Telephony
- Customer Communications
The challenge
Your team answers the same questions over and over and customers wait outside business hours.
How we solve it
We set up an IVR that answers and routes calls. We design AI agents for voice and chat, and bots for channels such as WhatsApp, subject to the platform’s policies, eligibility and availability, that hand off to a person when needed.
Operational processes
- Custom Development
The challenge
Your processes rely on manual tasks, spreadsheets and systems that don’t talk to each other.
How we solve it
We automate tasks and build software for your operation. We connect it to your systems through APIs and events, and design telephony-to-CRM integration when the process runs through a call.
Tell us what you need
An advisor reviews your case and gets back to you with a proposal built around your operation.