Software & Platforms
Custom software and platform development
We build applications, portals and automations around the way you work, connected to the voice and messaging of a licensed operator.
Benefits
Built for your process
We start from how your team works, not from a product your operation has to bend around.
Connected to your communications
What we build can place calls, send SMS or verify numbers using Hablame services, without adding another vendor in between.
Clear scope from day one
Scope, timelines and cost are set after the feasibility study and put in writing.
What’s included
Custom business software
Applications for the processes your company cannot cover with an off-the-shelf product.
Requirements with your teams
Working sessions with the people who run the process every day.
Staged delivery
Reviewable deliverables instead of one big handover at the end.
Testing before go-live
In an environment kept separate from your live operation.
Documentation and rollout
We support your team through launch.
When a process lives in spreadsheets, email threads and ad hoc calls, a purpose-built system brings order: every request has an owner, a status and a history.
We gather requirements with the teams who run the process, design the solution and its integrations, and build it in stages so your team can validate it as it takes shape.
Custom platforms and portals
Portals for your customers, partners or internal teams, with your brand and your rules.
We build and run our own platforms, including the Hablame customer portal. We bring that experience to yours: self-service, request tracking, dashboards and role-based access.
Self-service portals
Your customers look things up and make requests without calling.
Tracking dashboards
Your operational metrics in one place.
Users and role-based permissions
Everyone sees and does only what their role allows.
Connected to your systems
With your current systems and with Hablame APIs.
Custom conversational platforms
We design your own conversational platform when a general-purpose product does not fit your workflows.
We can build the conversation flows, the connection to your systems and the handoff to a person when a case calls for it, across the channels your project includes.
If you are looking for a customer service agent or bot, start with AI agents and bots; this section is for when the platform itself needs to be yours.
Conversation flows
Designed from your real service cases.
Connected to your data
Lookups and updates in your systems during the conversation.
Handoff to a person
With the conversation context, so customers do not repeat themselves.
Assessed for each project. WhatsApp and other third-party channels are subject to each platform’s policies, eligibility and availability.
Process and communications automation
We automate repetitive work in your operation, including the notifications and calls that still depend on someone remembering.
A dispatched order, an overdue invoice or a confirmed appointment can trigger the next step on its own: updating a system, notifying the customer by SMS or placing an automated call.
Rules on your events
Each step is triggered by what happens in your systems.
SMS and voice notifications
Using Hablame services, from the same workflow.
A log of every step
So you know what ran, when and with what result.
SMS notifications and automated calls require the recipient’s consent under Colombian law (Ley 2300 of 2023).
Applied AI for business processes
We assess where AI genuinely adds value in your processes and design how to bring it in.
Classifying requests, summarizing conversations, extracting data from documents or giving your agents timely information are uses we can assess and build, always handling personal data as required by Colombia’s data protection law (Ley 1581 of 2012).
Conversational AI for customer service, such as voice and chat agents, is covered under AI agents and bots.
Request classification
Each case reaches the team that can resolve it.
Summaries and data extraction
From conversations and documents.
Agent assist
Information and suggestions while serving customers.
Assessed for each project: results depend on the quality and availability of your data.
Step by step
How it works
Discovery
We map the process, who uses it and the systems it lives alongside.
Feasibility and proposal
We confirm it can be built and propose scope, timelines and cost in writing.
Build and pilot
We build in stages, test in a separate environment and validate with a group of users.
Rollout and support
We support launch and day-to-day operation under the agreed support terms.
By profile
Who it’s for
Small business
To move a key process off spreadsheets or automate the notifications you send to customers.
Mid-sized company
To build the portal or internal tool your operation needs, connected to what you already use.
Enterprise
For platforms that span several departments and systems, with role-based access and traceability requirements.
Integrator
To add a team to your projects that builds software and knows voice and messaging from the inside.
In practice
Use cases
Internal request management
Every request with an owner, a status and an automatic update to the requester when it changes.
Customer self-service portal
Lookups, requests and tracking without going through the contact center.
Automatic appointment reminders
The schedule triggers the reminder by SMS or call, with the patient’s or customer’s consent.
AI-assisted case triage
Requests arriving through your channels are classified and routed to the right team.
Industries
Pricing
Software & Platforms pricing
Pricing depends on what you need. Tell us about your case and we’ll send you a quote for your operation.
Frequently asked questions
How is this different from hiring a software firm?
We are also the operator: the voice, SMS and connectivity your solution needs are designed and run by us, within the same project and the same team.
Can you build on a system we already have?
Often, yes, if the system allows integration. We confirm it during discovery, before we propose a scope.
Which technologies do you use?
We choose them based on the project, your systems and who will run it afterwards. They are documented in the proposal.
How much does it cost?
It depends on scope. We quote after discovery and the feasibility study.
Who owns the code?
It is defined in each project’s contract, along with licensing and what is handed over.
Technical details
For your technical team.
- Solution types
- Applications, portals, automations and conversational platforms
- Integrations
- Hablame APIs and your systems, where they offer an integration method
- Technology
- Chosen per project and stated in the proposal
- Source code
- Under version control, with a full change history
- Environments
- Test environments kept separate from your live operation
- Code ownership
- Defined in the contract
Can’t find your question?
An advisor reviews your case and gets back to you.
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Tell us what you need
An advisor reviews your case and gets back to you with a proposal built around your operation.