We are the carrier companies choose
when failure is not an option
More than 14 years running our own telecommunications network. 23,000 companies in Colombia and the region trust their critical communications to Hablame Colombia S.A. E.S.P.
Talking to your carrier should not feel like paperwork
We built Hablame because we believe enterprise telecommunications can work differently: a network of our own that is properly run, clear pricing, human support that knows your account, and the freedom to change your operation without asking permission.
We did not come to resell what others do badly. We came to operate well.
For more than a decade we have heard the same things: "the carrier never answers", "the pricing makes no sense", "any change takes a month". We built Hablame so that conversation would stop happening.
We run our own network because we want to answer for what we do. We keep human support in Bogota because at three in the morning, when an integration breaks, a person on the other end is worth more than any ticket. And we hold four ISO certifications because what we ask you to trust, we ask of ourselves too.
If you have read this far, thank you for considering us. The conversation starts whenever you like.
The numbers of a real carrier
Real traffic processed every month on our own infrastructure, not estimates.
Beyond Colombia
Our operation was born in Bogota and serves customers across the region. Services are delivered from Colombian infrastructure with direct international interconnection to local carriers. Ask us about a specific destination.
14 years building a network, not marketing
Hablame is founded
We incorporate the company convinced that enterprise telecommunications could be offered under a different model from the traditional carrier.
First direct interconnection
We sign our first direct interconnection agreements with Colombian mobile carriers, cutting out the middlemen.
Our first data center
We open our own dedicated physical infrastructure in Bogota and stop depending on third-party hosting.
Carrier licence (CRC/MinTIC)
We obtain the regulatory licences from Colombia’s telecom regulator and ministry that establish us as a formal telecommunications carrier.
Our own fiber backbone
We deploy a fiber optic network with dual routing to the country’s main cities.
First ISO certification
We certify critical processes against international standards. The road to today’s four ISO certifications begins.
International coverage
We extend our services to business customers outside Colombia with interconnection to regional carriers.
Past 23,000 customers
More than 23,000 companies trust Hablame with their communications. The network keeps growing in capacity and redundancy.
The word "carrier" is not decoration
In Colombia, being a carrier carries technical, regulatory and investment obligations that many "telcos" avoid because they resell what others operate. This is what we do ourselves.
Regulatory licences
We are formally licensed as a telecommunications carrier by the CRC and MinTIC, Colombia’s telecom regulator and ministry. We are not a wholesaler of wholesalers.
Direct interconnection
Signed interconnection agreements with every fixed and mobile carrier in the country. A call or an SMS never passes through a middleman.
Our own infrastructure
The data centers, the switching and transmission equipment and the fiber are ours. We do not rent capacity: we design and run it.
Regulatory compliance
We comply with the consumer protection regime, the do-not-call registry, Colombian data protection law and CRC reporting. The regulatory burden is ours.
Our own technical team
NOC, engineering, support and operations are Hablame staff in Bogota. We do not outsource anything that affects your service.
Pricing for the end customer
With no middlemen, we can offer more competitive rates. That is a natural consequence of running our own network.
A network operated end to end
Every component that carries your call, your SMS or your email is either ours or under direct contract with the terminating carrier. There are no intermediate layers to dilute responsibility.
Our own data centers
Data centers in Colombia with redundant power, cooling and connectivity. Monitored 24/7 by our NOC.
Fiber optic backbone
Our own fiber network with dual routing to the main cities. If one span fails, traffic continues along the alternate route without the customer noticing.
National interconnection
Directly connected to Claro, Movistar, Tigo, WOM, ETB and regional fixed carriers. Nothing sits between your message and its destination.
Switching and transmission
Current-generation SIP equipment, switches and routers. Dual switching rooms for high availability that is real, not just claimed.
Validated by independent third parties
Four international standards audit our processes every year. What we promise the customer is also audited against a global standard, by accredited certification bodies that revalidate it annually.
Information security
The data you move through Hablame — customer numbers, SMS content, call records — is protected by an audited Information Security Management System.
Quality management
Our operations, support and service delivery processes follow the international quality standard. What you get today is what you will get in five years.
Environmental management
We run our data centers and offices under a certified Environmental Management System: efficient energy use, electronic waste management and a controlled environmental footprint.
Occupational health and safety
The people behind your service work in a certified occupational health and safety environment. People who are looked after look after you better.
Concrete commitments, not marketing
What follows are not statements of intent. They are the promises we measure our own performance against every month.
A reply the same business day
If you write to us during business hours, you get an answer the same day. No queues, no bots in between.
Human support 24/7 in Bogota
At any hour, you are helped by someone on the Hablame team, not an outsourced provider in another country.
Live in under 48 hours
From signing to sending your first SMS or connecting your first line: 48 hours at most.
We tell you before you find out
If there is a network incident, our NOC notifies you. You should not hear about it from your own customer.
No endless contracts
No hidden lock-in clauses, no termination penalties. You stay because we serve you well, not because you signed.
Clear pricing from the first minute
What we quote is what we invoice. No surprise "administrative adjustments" at the end of the month.
Built with the best in the market
We work with global leaders in every category. Recognizable names, because we look for compatibility and long-term support rather than whichever supplier is cheapest this month.
Real people looking after your operation
The whole team works from Colombia. When something on your account needs attention, you talk to someone who knows the network, not an offshore agent reading a script.
Engineering
Designs and runs the network. Available for complex integrations, technical tuning and custom deployments.
Support
Handles incidents, configures accounts and supports your day-to-day operation. Human support 24/7 from our offices.
Sales
Advisors who understand enterprise telecommunications. They help you size what you need, not sell you what pays them most.
Compliance
The data protection, regulatory, quality and workplace safety team that keeps the four ISO certifications current and reports to the CRC every month.
Talking to your carrier should be this easy
Talk to an account executive and we will design together the telecommunications services your operation needs. No endless contracts, no middlemen.